Where we deliver
We currently deliver to:
- United Kingdom
- International – we ship worldwide
Delivery costs
UK orders
We are currently running a FREE delivery on all UK orders!
This will not last forever so shop now whilst you can
International orders
We ship worldwide. International deliveries are charged based on destination. A simple structure to start:
- Europe: from £6.99, free over £60
- Rest of world: from £9.99, free over £80
The exact delivery cost for your country will always be shown at checkout before you pay.
How we ship
UK
All UK orders are sent with Royal Mail using a letterbox-friendly service where possible, so your Wynk box can be delivered even if you’re not home.
Once dispatched, most UK orders arrive within 2–5 working days.
International
International orders are sent using standard international services. Delivery times vary by country and local postal service and will be shown at checkout as guidance.
Dispatch and delivery timing
- We aim to process and dispatch orders the next working day after you place them.
- Once dispatched, UK deliveries usually arrive within 2–5 working days.
- International deliveries will take longer and timing depends on the destination and local postal service.
During busy periods (new launches, Black Friday, Christmas, etc.) dispatch may take a little longer, but we’ll always do our best to get your order out quickly.
If your UK order hasn’t arrived 7 working days after your dispatch email, please contact us at contact@wynklashes.com and we’ll look into it.
Changing your delivery address
If you have a subscription and you move house or need your box sent somewhere else:
- Log into your Wynk account
- Go to Manage subscription / Manage my box
- Update your delivery address and save your changes
Your future subscription renewals will ship to the new address.
If a box has already been processed or dispatched, it will still go to the old address, so please update your details as early as possible before your next renewal.
For one-time orders, if you’ve entered the wrong address, email contact@wynklashes.com as soon as possible. If the order hasn’t shipped yet we’ll do our best to amend it.
Returns (change of mind)
Because lashes are a cosmetic product used near the eyes, we have to follow strict hygiene rules.
We can accept returns when:
- the item is unused and unopened
- the original packaging is intact and in a resaleable condition
- you contact us within 14 days of receiving your order
If you’d like to request a return, please email contact@wynklashes.com with:
- your full name
- your order number
- the item(s) you’d like to return
- the reason for the return
We’ll reply with the return address and next steps.
For change-of-mind returns, you are responsible for the return postage. We recommend using a tracked service and keeping proof of postage.
Once we receive and inspect your return, we’ll process a refund to your original payment method for any approved items. We can’t refund products that are used, opened, damaged after delivery, or returned without their original packaging.
Faulty or damaged items
If your order arrives damaged, faulty or incorrect, we’ll fix it.
Please email contact@wynklashes.com within 48 hours of receiving your package and include:
- your order number
- a brief description of the issue
- clear photos of the product and packaging
We may ask for further information if needed.
Once we’ve reviewed the issue, we’ll arrange either a replacement or a refund for the affected item(s).
Subscriptions: skipping, cancelling and refunds
Our subscription is designed to put you in total control. We’ve scrapped the lock-in periods so you can enjoy the subscriber discount, free glue, and free UK delivery with zero stress.
Total Flexibility from Day One:
- Cancel Anytime: No minimum terms. If it’s not for you, you can cancel whenever you like.
- Amend Your Order: Want different styles next month? You can swap your lash selection before every renewal.
- Change Your Size: Switch between our 5-lash starter and larger stash boxes at any time.
- Update Details: Easily manage your delivery address or payment info through your 'Manage Subscription' portal.
How it Works:
- Skip with Ease: Have a backlog of lashes? Just hit 'Skip a Month' in your account settings.
- Automatic Value: Payments are taken on your renewal date so you never run out of your favourites.
- Simple Cancellation: To cancel, just manage your settings in your portal or send a quick email to contact@wynklashes.com before your next renewal is processed.
We offer these flexible terms so you can find your perfect lash routine at the best possible price, with the peace of mind that you’re always in charge.
Need help?
If you’re unsure about anything to do with delivery, returns or your subscription, email us at contact@wynklashes.com and we’ll be happy to help.